General Terms and Conditions
A) INTRODUCTION
This online store was created in order to present the opportunity to shop online from Szputny shop.
Occasionally we may also post promotions, giveaways and special offers that are valid until the given date or until recalled.
You can read about those conditions and rules under Szputnyik shop is selling their products. These conditions and rules are in all cases according to the existing laws and regulations and the principles of etchical trading with costumers.
By registering to this site you accept and agree to these General Terms Conditions.
In case you are under 16 years old, then you are obliged to ask permission from your legal guardian to shop, pay and handle your personal information. We do not take responsibility for issues originating from missing out on that.
If you have any questions please contact us through order@szputnyikshop.hu or call +36 20 392 9171.
B) CONTRACT
Legal Validity of the Contract
Contracts concluded online are distance contracts, meaning that the simultaneous physical presence of the trader (Reszputnyik Ltd.) and the costumer (buyer) is not required for the contract to enter into force. The contract is not concluded in person but online. This is a lawful action in accordance with the legislation of both the European Union and Hungary. Violation of a distance contract implies the same legal consequences of a regular – written or oral - contract. These contracts have to be performed according to their content by both the costumer and the trader.
Important Measures
a) Act CVIII. of 2001 on certain issues of electronic commerce activities and services of information society
b) Decree 45/2014. (II. 26.)
c) Act CLV. of 1997. on consumer protection and
c) Act CLV of 1997 and act V. Of 2013 on Civil code
Product Details
Szputnyik shop commits to offer quality products in respect of cost/value proportionality.
Please note, that our products are only available in limited sizes and colors, therefore, in some cases exchanging an item might be problematic. Since occasional failure of exchange is due to the nature of our store we cannot offer any refunds.
The items available on this website are a selection of our Women’s, Men’s, Vintage&Used clothing and Accesories and meet the same quality requirements and warranty as the products on sale at Szputnyik shops. Each product features the following details:
• Name of the item
• Photo(s) of the item
• Description of the item
• Available size(s), color(s) and quantity
• Composition
• Wash and care instructions
• Price (in HUF)
The final price is always indicated next to an item (HUF), VAT is included. The cost of shipping in not included, information on that can be found next to the product, and after selecting the desired article, the price of shipping will be indicated in ’’Cart”. Szputnyik Shop has made every effort to display the colors of the items as realistically as possible. However, the color of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Szputnyik shop cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.
Gift Vouchers
Gift vouchers are available in all Szputnyik shops and online as well, but can only be used in the stores. The vouchers are not registered to persons, anyone can use them within six months after purchase. For proper accounting vouchers can only be used in one sum, meaning that the final price of the purchase has to be equal to, or more than the sum on the voucher. We cannot divide the sum, nor can we give you the difference if you shop for less than the sum on the voucher. Please keep that in mind when deciding to use your gift voucher. If you happen to shop for more than the sum on your gift youcher you may pay the difference by cash or credit card on the spot.
C) ORDER/PURCHASE
Users may order their chosen product(s) from Szputnyik shop’s online store via electronic devices. Following choosing from our supply and placing the desired item(s) in ’’Cart’’, the user is always allowed to delete or modify the content of the cart. Then the costumer may choose the method of shipping and payment. The purchase is fullfilled by placing the order which is confirmed by an e-mail.
Registration
Your personal information is needed in order to follow through your order. That information gets stored in our system so your next order will be much more simple. Your personal information is stored and used in accordance with our Privacy Policy.
Users’ personal information is needed so they can view and access their orders at all times. It is extremely important for the user to provide accurate data so Szputnyik shop can contact them immediately if a problem occurs with their order. Given personal information is only used to fulfill orders, simplify online shopping and organise shipping. Information on our latest news, promotions and offers is also available. Szputnyik shop expressly informs and guarantees users that their personal details will not under any circumstances be forwarded to a third party and that user information will only be treated by Szputnyik shop.
User profiles can be deleted anytime by writing to order@szputnyikshop.hu, or to Szputnyik shop, 1074 Budapest, Dohány street 20.
By contacting Szputnyik shop through any of the e-mail addresses listed on www.szputnyikshop.hu the user accepts that Szputnyik shop will send them notifications and advertisements to their e-mail address based on their given personal information. They also accept that Szputnyik shop can preserve and use the user’s data for marketing purposes. Providing infromation is voluntary, can be revoked anytime through mail.
Handling personal information is in accordance with the II. Chapter of act CXII of 2011 on protection of personal information.
How to Order:
1. You can browse our items and after clicking on any, you can see its details and the size and color selection we have in stock.
2.Click on "To Cart", the item will be added to your virtual shopping cart, where you can choose the quantity. The default setting is one.
3. By choosing the ’’Continue Shopping’’ option you will be redirected to the page of the product so you can continue browsing.
4. Repeat step 2 with all the items you wish to purchase.
5. After you have put all the items you wish to buy, click on ’Check out’’. If you do not have a registered account our system will ask for your personal information that you can save for future orders.
6. Choose the method of shipping:
- In-store Pickup: you can collect your order in person at Szputnyik shop D-20 (1074 Budapest, Dohány street 20.) with no further cost of shipping, within 3 days of finalizing your order.
- Through the Hungarian Postal Service: choose this option if you want us to ship your package to you after you have sent or transferred the sum of your purchase and the additional cost of shipping to Reszputnyik Ltd.
7. Choose a method of payment. For details on each method click on a method.
- If you wish to pay by debit or credit cardb online then click on the Pay by Credit card option. (The system accepts both Visa and Mastercard). Here you can submit you card details.
- You can also pay through PayPal provided you have a registered account to their service. You can pay by card there and it is easy to set up. When clicking on "Review Order" you'll be redirected to PayPal's secure site to finalise your order easily. After giving the required information then you'll be transferred back to your Cart where you can finish your transaction by clicking on "Complete order".
- If you wish to pay by Bank Deposit then you will recieve an email of what you have to do next after choosing that option.
- In case of In-store Pickup you can choose the Pay On Site option in which case you can settle your payment when collection you order in person at Szputnyik shop D-20. You will need your orders ID number (e.g.:#1234). You do not have to come yourself, a trustee can get your order. We accept both cash and card at our stoere. You will recieve an email with all the details after finalizing your order.
8. After choosing the method of payment please make sure that your billing address is accurate, then click on Review Order. IIf all your data is correct then click on Complete Order. Please note that after that step you are obliged to pay, meaning that by step you have finalized your order.
9. Our system will send you an automatic letter with your order's ID number (eg:#1234). You can later ask about your order alluding to that number through order@szputnyikshop.hu or +36 20 392 9171.
Cancelling an Order
- Your order will get cancelled if:
- Based on the method payment you either do not collect you order in person, or you fail to pay the whole sum of the purchase within 3 workdays.
- If you fail to get your order, and you fail to notify us about your intention of recieving it within 5 weekdays.
- The user can ask for cancellation of the order as well within 6 hours from submission, through order@szputnyikshop.hu. In case of payment by debit or credit card you can withdraw from the purchase instead of cancelling it. Read more under Guarantee and Warranty.
Please pay attention to the fact that by clincking on Complete Order, you really complete an order and you will have to pay the sum of the purchase.
In case of cancelling the order you will be refunded within 14 workdays, except for the post of shipping.
If the cancellation is on your side then you do not get any compensation, late interest or refund of your expences.
D) PAYMENT
The prices on this Webpage are quoted in HUF. Due to Hungarian laws Szputnyik shop has to include Value Added Tax (VAT) in all the prices. This amount is set by the national VAT legislation.
Payment Methods
a) Pay by Card - SimplePay
That option transfers you to SimplePay (powered by OTP Mobil) independent payment service's site in order to provide the safest payment possible.
Cards accepted: MasterCard, Maestro, Visa.
To pay by card you will need the following information:
- Cardholder’s name (the name written on the card)
- Card number(13-19 digit number printed on the card)
- Expiration date (mm/yy format prited on your card.)
- Card identification number (The last three digits of the number found on the back of your card, in the signature line {CVV2, or CVC2}.)
The cards that are issued for online purchases only work with our system if the bank that issued them allows them to. Please contact your bank to find out whether you can use your card on the website.
After submitting your data clock on "Confirm" to finalize your order.
b) PayPal
You can also pay through PayPal provided you have a registered account to their service. You can pay by card there and it is easy to set up. When clicking on "Review Order" you'll be redirected to PayPAl's secure site to finalise your order easily. After giving the required information then you'll be transferred back to your Cart where you can finish your transaction by clicking on "Complete order".
c) Prepay Bank Transfer
By choosing that option you will automatically receive an email with all the details on what you have to do next. You have three days from the time of placing the order to transfer the sum. As soon as we receive your payment, you order gets shipped. Your invoice will be included in the package. If you fail to transfer the correct amount within 3 days your order gets cancelled.
d) In Store Pick-up
You may get your order in person at Szputnyik shop D-20. You can try it on, exchange it and buy it by cash or card there. You have 3 days to do so, or we will cancel your order.
SimplePay (powered by OTP Mobil) is an independent payment service provider responsible for secure credit card payments. The card details are entered off-site on the SimplePay off-site interface, in an environment with the highest level of security certification.
When paying through PayPal, there is no need to enter your card details and bank account number, because the payment service provider is wedged between the seller and the buyer, so the money is sent through it. In order to use the system, you need to open an electronic account with PayPal, which can be funded by transfer or deposit. The value of online purchases can then be settled. The uploaded amount can be withdrawn from the electronic account according to the current list of conditions. The uploading, sending and receiving of funds is free of charge.
We reserve the right to change the prices of the products ordered on the site (in particular with regard to current promotions), provided that the change will take effect at the same time as the change is posted on the site. The change will not adversely affect the purchase price of products already ordered.
If, despite all due care, an incorrect price is displayed on the site, in particular a price of "0″ Ft or "1″ Ft which is obviously incorrect, e.g. significantly different from the generally accepted or estimated price of the product, or which may be due to a system error, we will offer to deliver the product at the correct price, in the knowledge of which you may cancel your purchase.
E) SHIPPING, DELIVERY
Conditions of Shipping:
- Your order is delivered by GLS Parcel Service. To destinations inside Hungary shipping may take 2-5 workdays, in case of international orders it can take 3-9 workdays.
- Promotions and sales are only valid in our online store if it is explicitly noted.
- The cost off shipping is calculated by our system and it’s indicated next to the final price of your order in your basket after clicking on "Check out"
- We have the right to change the cost of shipping. Any changes will be indicated online. Changes don’t affect finalised orders.
- Szputnyik shop is not liable for any damage or delay caused by the delivery company. In case of imperfect delivery we follow the general regulations of GLS Parcel Service.
- The cost of shipping is by all means on the costumer, unless Reszputnyik Ltd. lacks conformity.
- The cost of shipping includes the price of packaging.
Tracking your order
You may track your order through GLS Parcel Service. In case of delayed delivery please contact us through order@szputnyikshop.hu or call +36 20 392 9171 so we can follow through your order.
F) GUARANTEE AND WARRANTY
Exchanging a product
In case you are not satisfied with your order you have the right to exchange it. You may exchange it for any product from our online store that has the same price. If your chosen item has a lower price than the original, we are not able to pay the difference. If the exchange item has a higher price, you are obliged to pay the difference.
In case you intend to exchange the product Szputnyik shop has to be notified within 14 weekdays. Write to order@szputnyikshop.hu, or to Szputnyik shop, 20 Dohány utca 1074, Budapest, Hungary.
You may call for an exchange in person in Szputnyik D-20. For a personal notice you will need the link, or name of the exchange item. Please get the exchanged item back to us to:
Szputnyik shop
Budapest Dohány utca 20.
1074
Hungary
The cost of return delivery and the delivery of the exchange item is on you. Withing 14 weekdays after we recieve your return item, we will send you an e-mail with the shipping cost of the exchange item. As soon as you transfer the set amount, and it appears on our account, we ship your package.
In case of In-store pick up you can exchange the item for a product from our online store at Szputnyik shop D-20, and you can even try it on before the exchange.
Please note, that if the price tag is removed we are unable to exchange your order!
Right of Withdrawal
You have the right to withdraw from the present contract within 14 days of receipt.
In order to do so you have to send a notice to Szputnyik shop within 14 days of receipt. Write to order@sputnyikshop.hu, or Szputnyik shop, 20 Dohány street 1074, Budapest, Hungary. Please attach the completed Notice of Withdrawal in all cases.
Cancellation/Notice of Withdrawal.
Please note, that if the price tag is removed we are unable to accept the return item.
Consequences of Withdrawal
In case of withdrawal from the present contract we refund the whole sum you paid for the order, incliding the price of shipping. (However, if you chose an alternative shipping method, you have to bear the expences of the delivery.) Return the item within 14 days of issuing the notice to:
Szputnyik shop
Budapest Dohány utca 20.
1074
Hungary
Within 14 days of receipt we will refund the sum.
In case of in-store pick up we are able to refund you on location, in cash provided you have the receipt.
Refund will be held back until we recieve the product, or until you prove that it is on its way to us.
The right of withdrawal is operative only within 14 days of receipt if a Notice of Withdrawal is not forwarded to Szputnyik shop. In all cases a confirmation e-mail will be sent to you after we recieve your notice. If you did not recieve such n e-mail please contact us through order@szputnyikshop.hu or call +36 20 392 9171.
More information at Guarantee and Warranty.
Refunds
When we receive a return item we check its condition, then we send a confirmation e-mail. Next, we either exchange it for a chosen exchange product, or in case of withdrawal, we refund the sum of the purchase (including the price of shipping). The same payment method applies for your refund that you chose at your order.
Refunds are completed within 14 days from the arrival of the return item at Szputnyik shop.
If we made a mistake and sent you the wrong item, or the item is damaged we refund the whole sum of return shipping as well, within 14 days after the item is returned to us.
In case of Complaints
1. Verbal complaints are rewieved and handled instantly.
If you are not satisfied with our solution, the issue will be registered and a copy will be handed to you.
If for any reason your complaint cannot be looked into right away it will be regitered as well, a copy will be handed to you and we will send you a written answer winthin 30 days.
2. If your complaint is turned down an explanation will be attached.
You can file a complaint concerning the store and its services through the consumer complaint registry.
The complaint will be looked into and we will send you a written answer and an explanation within 30 days. If you do not agree with our explanation you can turn to the following institutions for further help:
Budapest Chamber of Commerce and Industry
Seat: 1016 Budapest, Krisztina körút 99.
Postal Address: 1535 Budapest, Pf. 903
Central line: +36 1 488 2000
Green number: +36 80 98 98 98
E-mail: ugyfelszolgalat@bkik.hu
Budapest Arbitration Board
Address: 1016 Budapest, Krisztina körút 99.
Telephone: +36 1 488-2131 Fax: +36 1 488-2186
Name: Dr. Baranovszky György
E-mail: bekelteto.testulet@bkik.hu
Hungarian Authority of Consumer Protection
Address: 1052 Budapest, Városház u. 7.
Postal Address: 1364 Budapest, Pf.: 144.
Telephone: +36 30 940 7039
E-mail: fogyved_kmf_budapest@nfh.hu
Government of Budapest District IX., Ferencváros
Address: 1092 Budapest, Bakáts tér 14.
Telephone: 215-1077, 217-0852
Notary: dr. Szabó József Zoltán
E-mail: jegyzo@ferencvaros.hu
F) CONTACT
With any questions regarding our online store feel free to contact us:
E-mail: order@szputnyikshop.hu
Telefophe: +36 20 392 9171
Postal Address:
Szputnyik shop
Budapest, Dohány utca 20.
1074 HUNGARY
Opening Hours of the Online store:
www.szputnyikshop.hu is available 24 hours a day.
Orders only get processed on weekdays.
Mon-Fri: 11.00 - 20.00
In store pick up is possible even on weekends at Szputnyik D-20 (1074 Budapest, Dohány utca 20).
Between the parties of this contract in all not specified cases the Hungarian legislation has to be followed.
From the moment of Completing an Order these General Terms and Conditions enter into force.
Reszputnyik Kft. holds the right to change the General Terms and Conditions anytime, provided they notify their users and highlight the changed elements.
Although Reszputnyik Ltd. thrives to keep the website updated and accurate, we are not liable for the accessibility and authenticity of any information, price, service or graphic content found on www.szputnyikshop.hu.